Orders & Returns

 

Please CONTACT us for more answers!

PRE_ORDER QUESTIONS

COVID -19 UPDATE ON STORE PROCEDURES


With the health and safety of our customers and associates in mind, we have taken several steps to reduce the exposure risk of COVID-19. Please read the below updates to better understand how COVID-19 has affected our store procedures. Store Status: Our online store is open 24/7 and you may place your order at any time. We will continue to provide safe shopping, shipping and support. Every process involved in your order is working to maintain a clean, safe environment for customers and employees. Order Processing & Shipping: Due to COVID-19 our order processing and shipping times may be longer than usual. At present we are doing our absolute best to process and ship orders in a timely manner. Please anticipate 1-3 business days additional delivery time for your order. This delay includes overnight, express, 2nd day and priority shipping options. Back ordered items may also increase your orders delivery time. Please be mindful of your shipping address and try not to ship to buildings that may be closed due to the current restrictions (e.g. schools).

  • Once your order is processed, you can track your shipment via your shipping confirmation email.
  • If you order is delayed and has not shipped, you may cancel your order from the Order Status page.
Customer Service - Phone & Email Communications: You may experience longer wait times reaching Customer Service due to changes we've made to protect the health of our colleagues and communities. We are working hard to respond to all email and voicemail inquiries within 1-2 business days. Our customer service team is still available Monday-Friday between 9am-5pm but call wait times may be longer than normal. We appreciate your patience in this matter. Thanks for being a loyal customer and part of this community. Our thoughts continue to be with everyone impacted by COVID-19. Please stay safe and healthy!




ORDER PROCESSING


Processing Timeframes

  • Most orders are processed Monday through Friday 9:00am - 3:00pm CST
  • Orders that are drop shipped directly from the manufacturer may require an additional 1-2 business days for processing.
  • Issues such as lack of inventory or credit card verification may affect when your order is processed.
  • Orders placed on the weekend or holidays will be processed on the following business day.
  • Orders are processed in the order that they are received.
Placing an Order
  • You may place an order with us on-line at www.honeywellstore.com. If you are uncomfortable with placing an order on-line, you may place an order via phone at 847-701-3038. All phone orders are placed through our on-line ordering system.
  • When placing a phone order you are providing verbal acceptance of our Sales Policies.
  • All of our products sold are brand new OEM and custom accessories shipped in retail or bulk packaging.
Order Notification
  • Upon submission of your order, you will automatically be sent an e-mail to confirm that your order has been received and your credit card information has been verified and charged. Your e-mail confirmation will show the status of the item(s) that you ordered and confirm your method of shipment.
  • Please be sure to check your spam/junk mail for your order notification.
  • In the event that a product runs out of stock after your order has been placed, you will receive an e-mail to notify you of the potential delay in receiving your order.




PAYMENT METHODS


Payment Methods

  • Honeywell Store accepts VISA, MasterCard, American Express, Discover and PayPal. Once your order has been received and your payment information has been verified, your payment will be processed and Honeywell Store will appear on your billing statement.
  • Based on your purchase item type, quantity or order dollar amount we reserve the right to request payment in the form of PayPal, ACH, wire or check prior to processing the order.
  • For your security and to prevent fraud, if information used for a purchase appears to be potentially fraudulent, we reserve the right to contact you and request additional information before processing your order. This process may delay your shipment.
  • All transactions will post after 5:00pm (CST) on the date of purchase.
  • Upon submission of your order, you will automatically be sent an e-mail to confirm that your order has been received. (Please be sure to check your spam/junk mail for this notification)
Terms Account We do offer terms accounts to eligible customers. If you wish to set up a terms billing account with us, please contact us at 847-701-3038. Once your terms application has been approved by our credit department, you will receive a confirmation e-mail with your account information.




SALES TAX AND TAX EXEMPT


Illinois Tax Orders placed with a shipping address within the state of Illinois will be subject to Illinois state tax of 10% Tax Exempt If you are an Illinois business or government agency and feel that you are tax exempt, please fax your contact information and a copy of your tax exempt letter to (416) 986-4272. Once we receive and file your tax exempt letter, we will e-mail you confirming that you are ready to make your tax exempt purchase.




PHONE ORDERS


You may place orders with us on-line at www.honeywellstore.com. If you are interested in placing an order with us over the phone you may contact us at 416-986-4272. All phone orders are placed through our on-line ordering system. By placing a phone order, you are providing verbal acceptance of our sales policies.




TERMS ACCOUNT


Terms Account If you wish to set up a terms billing account with us, please click here to apply online. Once your terms application has been approved by our credit department, you will receive a confirmation e-mail with your account information.




CLEARANCE / DISCOUNTS


Clearance Clearance items are items that we choose to significantly discount for your benefit. Typically clearance items are items discontinued by the manufacturer and that we have a limited supply remaining in stock. Due to the nature of clearance items, all clearance item sales are final and are not returnable. Coupons / Promotions We offer promotions and discounts to our customers on a regular basis. If we have any promotions currently running you may view them at the top of our home page www.honeywellstore.com.

When you purchase an item, you are also given the opportunity to provide your e-mail address to receive coupon codes and updates on limited offers. This is a great way to stay informed of upcoming promotions and deals. Only One coupon code may be used per order.




WHOLESALE OR BULK PURCHASES


Volume Pricing Discounts / Buying in Bulk We offer competitive prices and volume discounts for customers needing to order large quantities of any products found in our online store. If you are interested in ordering items in bulk and do not intend to re-sell the items, please get in contact with us using our Volume Pricing Request Form. Once we receive your request, one of our dedicated sales representatives will contact you with a detailed quote letting you know how much you can save. Wholesale If you are interested in becoming a re-seller of one of our products, you may apply on-line to set up a wholesale account. Please click here to apply online. Once your re-seller application has been approved, you will receive an e-mail confirmation with your account and log-in information. Contact a Sales Rep If you are interested in placing a wholesale or bulk purchase you may speak with one of our experienced sales representatives at 1-847-991-7190 or email us at sales@honeywellstore.com.




FREIGHT FORWARDERS OR BORDER PICK-UP LOCATIONS


Freight Forwarders We do not typically ship to Freight Forwarders. Some exceptions can be made if the order is prepaid by PayPal or wire transfer and you work with our Sales department prior to placing your order. Border Pick-Up Locations Shipments to Border Pick-Up locations must be paid via a USA credit card with a valid US billing address or by PayPal. We will not accept any international credit cards.





SHIPPING

GENERAL SHIPPING INFORMATION


General Shipping Information Orders are shipped weekdays (non-holidays) and our cutoff time for all orders is 3:00pm CST. Delivery transit time (not including weekends) starts once we have filled the order and our carrier has picked up the package.

  • We will not provide shipping refunds due to weather related delivery delays.
  • Deliveries to remote areas inside the 48 contiguous states may increase delivery time.
  • Any order over $300 (CND Dollars) will only be shipped via Fed Ex.
  • Any order over $250 (CND Dollars) will incur an insurance fee.
  • We will not be held responsible for packages left outside a resident's door if signature service is NOT requested or if the customer has a signature release on file with Fed Ex or USPS. Customers may select signature required service at the time of order placement. (additional fees may apply).
  • The customer will be charged accordingly for any extra fees (refusal of package, wrong address, etc...) that are incurred for the packages billed to their account.
  • Customers wishing to receive their order at a retail mailboxes store or a shared office space, please be aware we may require PayPal as a payment form due to higher rates of fraud and package theft at these locations.




ECONOMY SHIPPING


Economy Shipping

  • Economy delivery time can take up to 10 business days from the date that the order is shipped but is NOT time sensitive.
  • Economy service packages are shipped through a combination of Fed Ex and USPS.
  • Fed Ex picks up your package and delivers it to a USPS facility for the final delivery by your postal carrier.
  • Packages sent via economy service are fully traceable from pick up to delivery at www.fedex.com
  • Honeywell Store will not be held responsible for packages showing delivered.
  • Once shipments are picked up for delivery by the carrier, no changes can be made to the shipping address (incorrect zip code, misspellings, missing apt, etc...)
  • The customer will be charged accordingly for any extra fees (refusal of package, wrong address, return to sender, etc...) that are incurred for the packages billed to their account.




CANADA POST SHIPPING


Canada Post Service

  • We offer two choices via Canada Post Service (CANPS)

  • Express (1-2 business days)
  • Priority Service (2-4 business days)
  • Saturday delivery is included in both Express and Priority if order is placed on Friday
Additional things to take into consideration ...
  • All packages shipped via United States Post Office are NOT fully traceable.
  • Delivery to APO/FPO/PO boxes is available.
  • Transit times may vary.
  • Express service packages are tracked as delivered to destination.
  • Priority service packages are not tracked by USPS and therefore the customer assumes the liability once the package leaves our facility.
  • We will not be held responsible for packages shown as delivered.
  • The customer will be charged accordingly for any extra fees (refusal of package, wrong address, etc...) that are incurred for the packages billed to their account.




FEDEX SHIPPING


Federal Express Shipping We offer multiple shipping options through FedEx including...

  • FedEx Ground (1-7 business days)
  • FedEx Express Saver (1-3 business days)
  • FedEx Two day (2 business days)
  • FedEx Standard Overnight
  • FedEx Priority Overnight (not available for all areas)
  • Saturday Delivery (only offered on Fridays)
Additional things to take into consideration ...
  • The customer will be charged accordingly for any extra fees (refusal of package, wrong address, etc...) that are incurred for the packages billed to their account.
  • All packages shipped via Federal Express are traceable at each scan point between our facility and your destination.
  • We will not provide shipping refunds due to weather related delivery delays.
  • Any order $250.00 (US Dollars) or above will incur an insurance fee.




DROP SHIPMENTS


Drop Shipments

  • Some items that are unique in weight or size such as safes or generators are often held at separate locations. Due to the nature of drop ships, shipping times may vary depending on the circumstances / destination.
  • Tracking numbers for drop shipments are not provided in the same fashion as normal shipments and can take up to 24-48 hours to obtain. If you are in need of a tracking number for your drop ship order please contact us via e-mail at orders@honeywellstore.com or via phone at 847-701-3038 and one of our representatives can assist you.
  • We will not accept responsibility for fees incurred if a drop shipped item is marked as undeliverable and has additional holding or return to sender fees.




COUNTRIES WE SHIP TO


Countries We Ship To We currently ship to locations with out restrictions.




SHIPPING ISSUES


Refused Packages and/or Undeliverable Packages Customers will automatically be charged a service fee for the following reasons.

  • Any refused package.
  • Undeliverable packages due to incomplete address information, no signature on file, or no recipient at the shipping location provided.
  • Re-shipment of packages returned to us.
Merchandise Damaged in Transit
  • If your merchandise arrives damaged you must notify us before returning it.
  • We must be notified within one business day to ensure proper handling of your claim.
  • Some shipping companies require that a representative come to your home to inspect the package. Remember to keep the original packaging, and do not discard the shipping box.
  • After inspecting the damaged parcel, the representative will return it to us. This procedure needs to be followed in these rare occasions.
If you receive a package and there is a missing item, you must notify us within 24 hours to ensure proper handling of your claim. We are not responsible for missing items not reported to us after the 24 hour allotted time.





ORDER STATUS

E-MAIL NOTIFICATIONS


E-Mail Notifications

  • Once you submit your order, you will receive an e-mail confirmation which will show the status of the items you ordered, the amount paid, and confirm your method of shipment. This is an automated e-mail so please check your spam/junk mail.
  • We may contact you via e-mail to inform you of the inventory status of your order, or to ask for additional information if your order comes up as potentially fraudulent. In these rare cases please be sure to check your spam/junk mail for our inquiries.




CHANGING OR CANCELING YOUR ORDER


Changing or Canceling Your Order Orders that contain a Drop Ship / Direct Shipment By Manufacturer item CANNOT be changed once your order has been placed. We apologize for any inconvenience but these are sent directly to manufacturer as soon as its placed

For all other orders, If you would like to change the shipping method, address, contact information, or other details regarding a recent order you have placed, please visit our order status page to see the status of your item. Does your order show tracking information?

  • If yes, we apologize for any inconvenience this has caused, however, we are unable to make any changes to your order as it has already been shipped.
  • If no, please e-mail us at orders@honeywellstore.com or you may call us at 416-986-4272 before 2pm CST, Monday-Friday, on the day of your order.




ORDER STATUS AND TRACKING


Order Status and Tracking If you would like to track the status of your order, view the shipping method, or other details regarding a recent order placed, please visit our order status page.




REQUEST AN INVOICE


Request an Invoice

  • If you have made a recent purchase with us and would like a copy of your invoice please go to our order status page.
  • Please enter your order information. After viewing your order, click on the Invoice button to view and print your invoice.




ITEMS OUT OF STOCK OR ON BACKORDER


Items out of Stock From time to time it is unavoidable that stock shortages will occur, why?

  • Demand for an item is much higher than expected and our manufacturer needs time to restock our supply
  • The manufacturer has an unforeseen backorder of an item due to a shortage of parts, materials, etc...
  • Delivery delays can be caused by transportation strikes, natural disasters such as floods, tornadoes, snow or rain storms etc...
  • The estimated in stock date of an item is subject to change at any time, but we try to maintain the most accurate information that is available to us.
Back Ordered Items Popular or new items may sell out quickly and temporarily be put on back order while our warehouse waits to re-stock those items. Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as our warehouse receives it in.





RETURNS

RETURN POLICY AND INSTRUCTIONS


Return Policy and Instructions Our goal is to provide our customers with the best products available. We conduct extensive testing on each product to look for the best compatibility, fit, finish, ease of use and quality. In the event you are dissatisfied with a product, please contact us within 30 days of the shipment date at our returns department for an RMA (Return Merchandise Authorization) number so that we can ensure proper tracking of your return.

  • You must contact us within 30 days from the date you receive your item for Honeywell Store to process your return.
  • Once we receive your RMA request, we will issue an RMA instructional e-mail, which will explain how and where to ship the returned items to.
  • Please check your spam/junk mail folder for the instructional e-mail
  • After we receive your return, please allow 10 business days for us to process your transaction. Items that are considered as Drop Ship / Direct Shipment via Manufacturer could take additional processing time.
  • Shipping charges will NOT be refunded (this includes the original shipping charge and the return shipping charge).
  • Any packages shipped to us without an RMA will be refused at time of delivery.
  • All returns have a 10-30% re-stocking fee, unless they were damaged in transit or are defective.
  • All sales on clearance items are final and are not returnable.
  • For all items purchased through the online brand store all warranties start from the date of purchase with applicable receipt.




DAMAGED ITEMS


Damaged Items

  • You must contact us within 24 hours of receiving your product to claim an item as damaged.
  • Please take pictures and retain all original packaging including the shipment box/pack, this will assist us in filing a claim.
  • Depending on the nature of the damaged item we will either e-mail you a shipping label or send you a replacement product with a shipping label for the defective item to be sent back.
  • We will not be held responsible for the shipping of a damaged item back to us if you do not opt for a replacement.
  • If our returns department finds that the item is not damaged, you may be responsible for additional shipping costs as well as a 10-30% re-stocking fee.

Please call Customer Service at 416-986-4272 to start the replacement process for the damaged item that you have received.




ALL OTHER RETURNS


All Other Returns All items must be returned with all original parts and packaging. Based on our evaluation of the item(s) condition, contents, and packaging, a 10-30% re-stocking fee will be charged. Additional charges may apply for any missing or damaged parts. In the event you want to do an exchange, you may place a new order for the items you wish to purchase.

For all other returns or exchanges, please click here to contact our returns department and receive an RMA (Returned Merchandise Authorization) number within our 30 day return policy.

  • Generators: If a customer puts gasoline and/or oil into a generator, the return policy is null and void.
  • Filters and Vacuum Bags: Filters and Vacuum Cleaner Bags are not returnable if opened due to the non-reusable nature of these products.
  • Manufacturer's Warranty: All OEM products are sold with the full manufacturer's warranty, please consult the information enclosed with your packaging for terms and conditions. All other warranty periods vary by manufacturer and product.
  • Clearance Items: Clearance items are final sale and not returnable.
Drop Ship Returns
  • Drop Ship item(s) must be sent back to manufacturer's warehouse (original shipping address).
  • The customer must re-package and ship their item(s) back to the manufacturer at their own expense.
  • An automatic 15% re-stocking fee will be applied.
  • No freight cost/shipping cost will be re-funded to the customer.
  • The customer needs to provide eAccess with the tracking number of the shipment so we can get POD (point of delivery) at the manufacturer.
  • eAccess will issue a credit to the original credit card less 15% restock fee (only after the drop-shipper has received the item and inspected it).





SECURITY AND PRIVACY

SALES POLICIES


With the health and safety of our customers and associates in mind, we have taken several steps to reduce the exposure risk of COVID-19. Please read the below updates to better understand how COVID-19 has affected our store procedures. Store Status: Our online store is open 24/7 and you may place your order at any time. We will continue to provide safe shopping, shipping and support. Every process involved in your order is working to maintain a clean, safe environment for customers and employees. Order Processing & Shipping: Due to COVID-19 our order processing and shipping times may be longer than usual. At present we are doing our absolute best to process and ship orders in a timely manner. Please anticipate 1-3 business days additional delivery time for your order. This delay includes overnight, express, 2nd day and priority shipping options. Back ordered items may also increase your orders delivery time. Please be mindful of your shipping address and try not to ship to buildings that may be closed due to the current restrictions (e.g. schools).

  • Once your order is processed, you can track your shipment via your shipping confirmation email.
  • If you order is delayed and has not shipped, you may cancel your order from the Order Status page.
Customer Service - Phone & Email Communications: You may experience longer wait times reaching Customer Service due to changes we've made to protect the health of our colleagues and communities. We are working hard to respond to all email and voicemail inquiries within 1-2 business days. Our customer service team is still available Monday-Friday between 9am-5pm but call wait times may be longer than normal. We appreciate your patience in this matter. Thanks for being a loyal customer and part of this community. Our thoughts continue to be with everyone impacted by COVID-19. Please stay safe and healthy! Processing Timeframes
  • Most orders are processed Monday through Friday 9:00am - 3:00pm CST
  • Orders that are drop shipped directly from the manufacturer may require an additional 1-2 business days for processing.
  • Issues such as lack of inventory or credit card verification may affect when your order is processed.
  • Orders placed on the weekend or holidays will be processed on the following business day.
  • Orders are processed in the order that they are received.
Placing an Order
  • You may place an order with us on-line at www.honeywellstore.com. If you are uncomfortable with placing an order on-line, you may place an order via phone at 847-701-3038. All phone orders are placed through our on-line ordering system.
  • When placing a phone order you are providing verbal acceptance of our Sales Policies.
  • All of our products sold are brand new OEM and custom accessories shipped in retail or bulk packaging.
Order Notification
  • Upon submission of your order, you will automatically be sent an e-mail to confirm that your order has been received and your credit card information has been verified and charged. Your e-mail confirmation will show the status of the item(s) that you ordered and confirm your method of shipment.
  • Please be sure to check your spam/junk mail for your order notification.
  • In the event that a product runs out of stock after your order has been placed, you will receive an e-mail to notify you of the potential delay in receiving your order.
Payment Methods
  • Honeywell Store accepts VISA, MasterCard, American Express, Discover and PayPal. Once your order has been received and your payment information has been verified, your payment will be processed and Honeywell Store will appear on your billing statement.
  • Based on your purchase item type, quantity or order dollar amount we reserve the right to request payment in the form of PayPal, ACH, wire or check prior to processing the order.
  • For your security and to prevent fraud, if information used for a purchase appears to be potentially fraudulent, we reserve the right to contact you and request additional information before processing your order. This process may delay your shipment.
  • All transactions will post after 5:00pm (CST) on the date of purchase.
  • Upon submission of your order, you will automatically be sent an e-mail to confirm that your order has been received. (Please be sure to check your spam/junk mail for this notification)
Terms Account We do offer terms accounts to eligible customers. If you wish to set up a terms billing account with us, please contact us at 847-701-3038. Once your terms application has been approved by our credit department, you will receive a confirmation e-mail with your account information. Phone Orders
  • You may place orders with us on-line at www.honeywellstore.com. If you are interested in placing an order with us over the phone you may contact us at 416-986-4272
  • All phone orders are placed through our on-line ordering system.
  • By placing a phone order, you are providing verbal acceptance of our sales policies.
Illinois Tax Orders placed with a shipping address within the state of Illinois will be subject to Illinois state tax of 10% Tax Exempt If you are an Illinois business or government agency and feel that you are tax exempt, please fax your contact information and a copy of your tax exempt letter to (847) 991-7189. Once we receive and file your tax exempt letter, we will e-mail you confirming that you are ready to make your tax exempt purchase. Terms Account If you wish to set up a terms billing account with us, please click here to apply online. Once your terms application has been approved by our credit department, you will receive a confirmation e-mail with your account information. Clearance Clearance items are items that we choose to significantly discount for your benefit. Typically clearance items are items discontinued by the manufacturer and that we have a limited supply remaining in stock. Due to the nature of clearance items, all clearance item sales are final and are not returnable. Coupons / Promotions We offer promotions and discounts to our customers on a regular basis. If we have any promotions currently running you may view them at the top of our home page www.honeywellstore.com.

When you purchase an item, you are also given the opportunity to provide your e-mail address to receive coupon codes and updates on limited offers. This is a great way to stay informed of upcoming promotions and deals. Only One coupon code may be used per order. Volume Pricing Discounts / Buying in Bulk We offer competitive prices and volume discounts for customers needing to order large quantities of any products found in our online store. If you are interested in ordering items in bulk and do not intend to re-sell the items, please get in contact with us using our Volume Pricing Request Form. Once we receive your request, one of our dedicated sales representatives will contact you with a detailed quote letting you know how much you can save. Wholesale If you are interested in becoming a re-seller of one of our products, you may apply on-line to set up a wholesale account. Please click here to apply online. Once your re-seller application has been approved, you will receive an e-mail confirmation with your account and log-in information. Contact a Sales Rep If you are interested in placing a wholesale or bulk purchase you may speak with one of our experienced sales representatives at 1-416-986-4272 or email us at sales@proworkn.com. Freight Forwarders We do not typically ship to Freight Forwarders. Some exceptions can be made if the order is prepaid by PayPal or wire transfer and you work with our Sales department prior to placing your order. Border Pick-Up Locations Shipments to Border Pick-Up locations must be paid via a USA credit card with a valid US billing address or by PayPal. We will not accept any international credit cards. General Shipping Information Orders are shipped weekdays (non-holidays) and our cutoff time for all orders is 3:00pm CST. Delivery transit time (not including weekends) starts once we have filled the order and our carrier has picked up the package.
  • We will not provide shipping refunds due to weather related delivery delays.
  • Deliveries to remote areas inside the 48 contiguous states may increase delivery time.
  • Any order over $300 (CND Dollars) will only be shipped via Fed Ex.
  • Any order over $250 (CND Dollars) will incur an insurance fee.
  • We will not be held responsible for packages left outside a resident's door if signature service is NOT requested or if the customer has a signature release on file with Fed Ex or USPS. Customers may select signature required service at the time of order placement. (additional fees may apply).
  • The customer will be charged accordingly for any extra fees (refusal of package, wrong address, etc...) that are incurred for the packages billed to their account.
  • Customers wishing to receive their order at a retail mailboxes store or a shared office space, please be aware we may require PayPal as a payment form due to higher rates of fraud and package theft at these locations.
Economy Shipping
  • Economy delivery time can take up to 10 business days from the date that the order is shipped but is NOT time sensitive.
  • Economy service packages are shipped through a combination of Fed Ex and USPS.
  • Fed Ex picks up your package and delivers it to a Canada Post facility for the final delivery by your postal carrier.
  • Packages sent via economy service are fully traceable from pick up to delivery at www.fedex.com
  • ProWorkN Store will not be held responsible for packages showing delivered.
  • Once shipments are picked up for delivery by the carrier, no changes can be made to the shipping address (incorrect zip code, misspellings, missing apt, etc...)
  • The customer will be charged accordingly for any extra fees (refusal of package, wrong address, return to sender, etc...) that are incurred for the packages billed to their account.
Canada Post Service We offer two choices via United States Postal Service (USPS)
  • Express (1-2 business days)
  • Priority Service (2-4 business days)
  • Saturday delivery is included in both Express and Priority if order is placed on Friday
Additional things to take into consideration ...
  • All packages shipped via United States Post Office are NOT fully traceable.
  • Delivery to APO/FPO/PO boxes is available.
  • Transit times may vary.
  • Express service packages are tracked as delivered to destination.
  • Priority service packages are not tracked by USPS and therefore the customer assumes the liability once the package leaves our facility.
  • We will not be held responsible for packages shown as delivered.
  • The customer will be charged accordingly for any extra fees (refusal of package, wrong address, etc...) that are incurred for the packages billed to their account.
Federal Express Shipping We offer multiple shipping options through FedEx including...
  • FedEx Ground (1-7 business days)
  • FedEx Express Saver (1-3 business days)
  • FedEx Two day (2 business days)
  • FedEx Standard Overnight
  • FedEx Priority Overnight (not available for all areas)
  • Saturday Delivery (only offered on Fridays)
Additional things to take into consideration ...
  • The customer will be charged accordingly for any extra fees (refusal of package, wrong address, etc...) that are incurred for the packages billed to their account.
  • All packages shipped via Federal Express are traceable at each scan point between our facility and your destination.
  • We will not provide shipping refunds due to weather related delivery delays.
  • Any order $250.00 (US Dollars) or above will incur an insurance fee.
Drop Shipments
  • Some items that are unique in weight or size such as safes or generators are often held at separate locations. Due to the nature of drop ships, shipping times may vary depending on the circumstances / destination.
  • Tracking numbers for drop shipments are not provided in the same fashion as normal shipments and can take up to 24-48 hours to obtain. If you are in need of a tracking number for your drop ship order please contact us via e-mail at orders@honeywellstore.com or via phone at 847-701-3038 and one of our representatives can assist you.
  • We will not accept responsibility for fees incurred if a drop shipped item is marked as undeliverable and has additional holding or return to sender fees.
Countries We Ship To
  • We currently ship to locations without restrictions
Refused Packages and/or Undeliverable Packages Customers will automatically be charged a service fee for the following reasons.
  • Any refused package.
  • Undeliverable packages due to incomplete address information, no signature on file, or no recipient at the shipping location provided.
  • Re-shipment of packages returned to us.
Merchandise Damaged in Transit
  • If your merchandise arrives damaged you must notify us before returning it.
  • We must be notified within one business day to ensure proper handling of your claim.
  • Some shipping companies require that a representative come to your home to inspect the package. Remember to keep the original packaging, and do not discard the shipping box.
  • After inspecting the damaged parcel, the representative will return it to us. This procedure needs to be followed in these rare occasions.
If you receive a package and there is a missing item, you must notify us within 24 hours to ensure proper handling of your claim. We are not responsible for missing items not reported to us after the 24 hour allotted time. E-Mail Notifications Once you submit your order, you will receive an e-mail confirmation which will show the status of the items you ordered, the amount paid, and confirm your method of shipment. This is an automated e-mail so please check your spam/junk mail. We may contact you via e-mail to inform you of the inventory status of your order, or to ask for additional information if your order comes up as potentially fraudulent. In these rare cases please be sure to check your spam/junk mail for our inquiries. Changing or Canceling Your Order Orders that contain a Drop Ship / Direct Shipment By Manufacturer item CANNOT be changed once your order has been placed. We apologize for any inconvenience but these are sent directly to manufacturer as soon as its placed

For all other orders, If you would like to change the shipping method, address, contact information, or other details regarding a recent order you have placed, please visit our order status page to see the status of your item. Does your order show tracking information?
  • If yes, we apologize for any inconvenience this has caused, however, we are unable to make any changes to your order as it has already been shipped.
  • If no, please e-mail us at orders@honeywellstore.com or you may call us at 416-986-4272 before 2pm CST, Monday-Friday, on the day of your order.
Order Status and Tracking If you would like to track the status of your order, view the shipping method, or other details regarding a recent order placed, please visit our order status page. Request an Invoice
  • If you have made a recent purchase with us and would like a copy of your invoice please go to our order status page.
  • Please enter your order information. After viewing your order, click on the Invoice button to view and print your invoice.
Items out of Stock From time to time it is unavoidable that stock shortages will occur, why?
  • Demand for an item is much higher than expected and our manufacturer needs time to restock our supply
  • The manufacturer has an unforeseen backorder of an item due to a shortage of parts, materials, etc...
  • Delivery delays can be caused by transportation strikes, natural disasters such as floods, tornadoes, snow or rain storms etc...
  • The estimated in stock date of an item is subject to change at any time, but we try to maintain the most accurate information that is available to us.
Back Ordered Items Popular or new items may sell out quickly and temporarily be put on back order while our warehouse waits to re-stock those items. Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as our warehouse receives it in. Return Policy and Instructions Our goal is to provide our customers with the best products available. We conduct extensive testing on each product to look for the best compatibility, fit, finish, ease of use and quality. In the event you are dissatisfied with a product, please contact us within 30 days of the shipment date at our returns department for an RMA (Return Merchandise Authorization) number so that we can ensure proper tracking of your return.
  • You must contact us within 30 days from the date you receive your item for Honeywell Store to process your return.
  • Once we receive your RMA request, we will issue an RMA instructional e-mail, which will explain how and where to ship the returned items to.
  • Please check your spam/junk mail folder for the instructional e-mail
  • After we receive your return, please allow 10 business days for us to process your transaction. Items that are considered as Drop Ship / Direct Shipment via Manufacturer could take additional processing time.
  • Shipping charges will NOT be refunded (this includes the original shipping charge and the return shipping charge).
  • Any packages shipped to us without an RMA will be refused at time of delivery.
  • All returns have a 10-30% re-stocking fee, unless they were damaged in transit or are defective.
  • All sales on clearance items are final and are not returnable.
  • For all items purchased through the online brand store all warranties start from the date of purchase with applicable receipt.

Please go to the ORDER STATUS page if you would like to start the return process on an item. Damaged Items
  • You must contact us within 24 hours of receiving your product to claim an item as damaged.
  • Please take pictures and retain all original packaging including the shipment box/pack, this will assist us in filing a claim.
  • Depending on the nature of the damaged item we will either e-mail you a shipping label or send you a replacement product with a shipping label for the defective item to be sent back.
  • We will not be held responsible for the shipping of a damaged item back to us if you do not opt for a replacement.
  • If our returns department finds that the item is not damaged, you may be responsible for additional shipping costs as well as a 10-30% re-stocking fee.

Please call Customer Service at 416-986-4272 to start the replacement process for the damaged item that you have received. Defective Items You must contact us within 30 days of receiving your product to claim an item as defective.
  • Depending on the nature of the return we will either e-mail you a shipping label or send you a replacement product with a shipping label for the defective item to be sent back.
  • We will not be held responsible for the shipping of a defective item back to us if you do not opt for a replacement.
  • If you do wish to have your item replaced, you will be charged the amount of the new item and asked to ship the defective item back. Once we receive the defective item back, including original parts and packaging, we will issue a full refund for the item.
  • If our returns department finds that the item is not defective, you may be responsible for additional shipping costs as well as a 10-30% re-stocking fee.

Please call Customer Service at 416-986-4272 to start the replacement process for the defective item that you have received. All Other Returns All items must be returned with all original parts and packaging. Based on our evaluation of the item(s) condition, contents, and packaging, a 10-30% re-stocking fee will be charged. Additional charges may apply for any missing or damaged parts. In the event you want to do an exchange, you may place a new order for the items you wish to purchase.

For all other returns or exchanges, please click here to contact our returns department and receive an RMA (Returned Merchandise Authorization) number within our 30 day return policy. Generators: If a customer puts gasoline and/or oil into a generator, the return policy is null and void. Filters and Vacuum Bags: Filters and Vacuum Cleaner Bags are not returnable if opened due to the non-reusable nature of these products. Manufacturer's Warranty: All OEM products are sold with the full manufacturer's warranty, please consult the information enclosed with your packaging for terms and conditions. All other warranty periods vary by manufacturer and product. Clearance Items: Clearance items are final sale and not returnable. Drop Ship Returns
  • Drop Ship item(s) must be sent back to manufacturer's warehouse (original shipping address).
  • The customer must re-package and ship their item(s) back to the manufacturer at their own expense.
  • An automatic 15% re-stocking fee will be applied.
  • No freight cost/shipping cost will be re-funded to the customer.
  • The customer needs to provide eAccess with the tracking number of the shipment so we can get POD (point of delivery) at the manufacturer.
  • eAccess will issue a credit to the original credit card less 15% restock fee (only after the drop-shipper has received the item and inspected it).




SECURITY


Security All orders placed with Honeywell Store are processed with the latest 256-bit SSL encryption on our secure server. Upon completion of your order we will confirm it immediately via e-mail. Your order will then be assigned a tracking number so that you may monitor its progress through our on-line customer care center. Every item regarding your order is held in the strictest of confidence using the latest on-line security. At NO time do we ever sell or distribute our customer information. If you wish to place your order via phone, please call us at 416-986-4272.

To prevent fraudulent credit card use, Honeywell Store reserves the right to request additional information from you prior to processing your order.




WARRANTY


Warranty All OEM products are sold with the full manufacturer's warranty; please consult the information enclosed with your packaging for terms and conditions. All other warranty periods vary by manufacturer and product.





CONTACT US

HOLIDAY SHIPPING & HOURS


Happy Holidays from Honeywell Store, to better help us serve you, please be aware of our Holiday operating times and shipping windows. Our office is closed on the following holidays and all orders will be processed the following business day:

  • New Year's Day
  • Memorial Day
  • July 4th
  • Labor Day
  • Thanksgiving & Day after Thanksgiving
  • Christmas Day
Back-Ordered Items: If you order an item that is on back-order please be aware of the back-order date listed at the time of purchase or shown on your email receipt. This is the estimated date that your item(s) are likely to ship out. We will ship out your item(s) as soon as we receive the product into our inventory. For more information about out of stock or back-order items - click here.




CONTACT US / PRODUCT SUPPORT


Should you require additional information or assistance, we'd be happy to help you. To ensure a swift and informative solution, it's important that you direct your inquiry to the right associate. Please read over the below information and choose the section that best matches your personal inquiry. Product Technical Support, Parts or Warranty We try to provide as much product information as we can about the products we sell, but if you can't find the information on our site or if you have a more technical question, we want to make sure you are connected with the right support number. For technical questions on the following products please call the corresponding number: PRODUCTS SUPPORT NUMBER Thermostats, Furnace Filters and Whole House Humidifiers 800-468-1502 Door Chimes, Light Switch Timers and Water Alarms 800-468-1502 WiFi Digital Thermostats 855-733-5465 Portable Air Purifiers, Humidifiers and Filter Accessories 800-477-0457 Portable Fans and Heaters 800-477-0457 Safes, Shredders and Door Locks 877-354-5457 Outdoor Lights, Indoor Lights and LED Bulbs 877-723-0723 Lyric Products 800-633-3991 Ceiling Fans and Ceiling Remotes 877-361-3883 Air Coolers, Air Conditioners and Dehumidifiers 800-474-2147 Safety Products 800-873-5242 Commercial Air Purifiers. Electronic Air Cleaners 800-998-1919 Water Coolers 855-687-2223 For All Other Product Related Inquiries 877-841-2840 Website Issues and General Feedback We are constantly updating our site to provide the best possible experience for our customers. Unfortunately mistakes do happen, so please feel free to email us at sales@proworkn.com with any problems you experience while on the site. Your feedback is appreciated and ensures that other customers do not experience the same problem!





 

ProWork National Limited 

Email: sales@proworkn.com |   Tel: 416-986-4272

250 Yonge St. Suite 2201, Toronto, Ontario, Canada, M5B 2L7 

To ALL Reseller's: Thank you for considering us for your clientele.  We cannot assure the broker chain regarding fees or communications. It is impossible to track all intermediaries. We have a formal intake for all Brokers and Clients. If you would like to participate in an of our offerings kindly register on the site. (ProWorkN.com). Carefully understand the policy, FAQs etc., and submit files accordingly. This is the best way to ensure the highest level of services. Respectfully we thank you for your cooperation.

DISCLAIMER: Sender is NOT a Securities Dealer or Investment Adviser. Sender makes no warranties or representations as to the Buyer, Seller or Transaction. All due diligence is the responsibility of the Buyer and Seller. Any e-mail letter and the attached related documents are never to be considered a solicitation for any purpose in any form or content. Upon receipt of these documents, the Recipient hereby acknowledges this Disclaimer. If acknowledgment is not accepted, Recipient must return any and all documents in their original receipted condition to Sender.

Any email and any attachments are strictly confidential and intended solely for the use of the recipient. Any view or opinions presented in this email are solely those of the author and might not represent those of ProWork National Limited If you are not the intended recipient, you must not copy the e-mail or the attachments, or use them for any purpose or disclose their contents to any other person. Although we have scanned this e-mail and any attachments for viruses, it is your responsibility to ensure that they are actually virus free. ProWork National Limited accepts no liability for any damage caused by any virus transmitted by this site or email.

© 2020 by ProWork National Limited |Terms & ConditionsPrivacy Statement Do Not Sell My Personal Information | Cookies | |Global Unsubscribe

  • Amazon
  • LinkedIn
  • Twitter
  • Facebook
  • Instagram
  • YouTube